You’ve rolled away an interface that is conversational by Amazon Lex, with an objective of improving the consumer experience for the clients. So Now you wish to monitor how good it is working. Are your prospects finding it helpful? Just just just How will they be deploying it? Do they want it sufficient to keep coming back? How could you evaluate their interactions to add more functionality? Without having a clear view into your bot’s user interactions, concerns such as these could be hard to respond to. The current launch of conversation logs for Amazon Lex makes it simple to have near-real-time exposure into just how your Lex bots are doing, centered on real bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You can make use of this conversation information to monitor your bot and gain insights that are actionable boosting your bot to boost the consumer experience for the clients.
In a blog that is prior, we demonstrated just how to enable discussion logs and make use of CloudWatch Logs Insights to evaluate your bot interactions. This post goes one step further by showing you the way to incorporate by having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight enables you to effortlessly produce and publish interactive dashboards. You are able to pick from a library that is extensive of, charts, and tables, and include interactive features such as for example drill-downs and filters.